Delivery & Returns

🎄 CHRISTMAS DELIVERY CUT OFFS 

Last Order Dates for UK Mainland Christmas Delivery*

  • DPD Express Tracked Delivery:
    Order by midday on Thursday 19th December.*

    *Please Note, timings are recommended by our delivery partners but deliveries are not guaranteed.


UK DELIVERY OPTIONS

  • DPD Express tracked  £5.95
    Your order will be with you in 1 to 3 working days. Available on orders placed before 12PM. Excluding Bank Holidays. 

  • 'CLICK & COLLECT' is FREE
    We aim to process in-store collections within 1-2 working days.

 

ADDITIONAL INFO

UK Shipping
Express UK delivery is £5.95 for England, £9.95 for Scotland, Sottish Isles & Highlands, and £12.95 rest of UK. You can collect your purchase from our Chichester store for FREE, having first ordered and paid online. Please click this option when you come to check out.

We aim to deliver your parcel within 1 to 3 working days and work with DPD to send your delivery tracked and signed for. 

If an item that you have ordered is out of stock we will contact you on receiving your order to offer you a full refund.

Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any loss or inconvenience that may result from the delay.

Should there be a delay or issue with your delivery, please contact shop@zigzagfootwear.com for help in resolving the problem.

International Shipping
For deliveries to countries outside the UK, please contact us directly for a quote at shop@zigzagfootwear.com.

Note to our European Customers:
We have temporarily suspended all EU shipping. We hope to resume the service as soon as possible. Thank you for your understanding. 


Click & Collect
Save time and pick up your purchases from our Chichester store at a time convenient to you by choosing the 'Pick up' option when you check out. We will have your purchases in the store ready for you, chose this option when you checking out on the website.

Please note that collect from store orders must be collected within 14 days. We are unable to issue refunds to orders collected after this time.


RETURNS 

We are happy to return full-price and sale items from our online store (some exclusions apply*) within 14 days of delivery. For purchases made in-store, please refer to your printed receipt.

Once we receive your return, we strive to process it as quickly as possible. However, during busy periods, refunds may take up to 7 business days to be fully processed. Rest assured, we are working hard to handle all returns efficiently.

To ensure a smooth process, please make sure your return is securely packaged and meets the conditions outlined at the bottom of this page.

All returns must be posted to:

ZIGZAG FOOTWEAR
10 South Street
Chichester
PO19 1EH
United Kingdom

The responsibility for any returned items lies with the customer until it is received by ZIGZAG Footwear so we highly recommend a tracked delivery method.


ADDITIONAL INFO 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and the credit will automatically be applied to the original method of payment.

Please note refunds to Debit/Credit Cards normally clear in 1/2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations.

Returns Terms and Guidelines:

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • We cannot take responsibility for items damaged or lost in the return transit.

* Non-refundable items:

  • Gift Cards
  • Cosmetic products or earrings

EXCHANGES

Please note we do not offer an exchange service.
If you need a different size or colour, please return your original item for a refund and purchase the new item.